HVAC Customer Resource Coordinator
Core
Coordinate service scheduling and manage technician assignments for HVAC maintenance and repair operations.
Role type
Service operations coordinator
Builds
Preventative maintenance schedules and service delivery for building systems
Domain
Building management / HVAC / Thermal systems
Required skills
scheduling, customer communication, issue resolution, time management, data entry, parts ordering support, financial prioritization
Preferred skills
service industry experience, project accounting knowledge, associate degree
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate daily debriefs, resolve customer inquiries and escalate issues, maintain customer account data, support parts ordering and PO creation, monitor time and expense reporting, reconcile exceptions
Seniority
Entry to Mid-level, hands-on IC