Implementation & Support Technical Specialist – ShopperTrak Solutions
Core
Deploy, configure, maintain, and support ShopperTrak retail analytics solutions including traffic counting systems, occupancy solutions, and retail analytics platforms for retail customers.
Role type
Implementation & Support Technical Specialist (Retail Analytics)
Builds
Traffic counting and occupancy monitoring solutions for retail environments
Domain
Retail technology / IoT / Analytics
Required skills
Retail technology deployments, Field implementation, Technical support, Systems integration, IoT solutions, Networking (TCP/IP, DNS, DHCP, VPN, Firewall), Windows, Linux fundamentals, ServiceNow/Remedy, Jira, Power BI, Advanced Excel, Root cause analysis, Technical documentation
Preferred skills
Sensormatic Solutions ecosystem knowledge, Multi-site retail rollout experience, Large retail brand support, Supermarket/fashion/department store experience
Technologies
ShopperTrak Vision sensors, Traffic counting devices, Occupancy monitoring solutions, ServiceNow, Remedy, Jira, Power BI, Excel
Responsibilities
Conduct site surveys and assess infrastructure readiness, Install and commission traffic counting and occupancy solutions, Provide Level 2 and Level 3 support for hardware and software, Troubleshoot sensor communication and network connectivity issues, Create and maintain solution designs, installation guides, and technical runbooks, Coordinate implementation activities with retailers, contractors, and IT teams
Seniority
Mid-level, hands-on IC