Fire Repair Scheduling Coordinator II
Core
Scheduling and optimization of fire repair and service work for customers, ensuring commitments are met and managing technician assignments.
Role type
Service Scheduling Coordinator
Builds
Daily technician schedules and service delivery plans for fire alarm and sprinkler systems
Domain
Building systems / Fire safety / Life safety
Required skills
Scheduling, Customer service, Communication, Organization, Excel, Conflict resolution, Prioritization, Data analysis, Relationship management, Reporting
Preferred skills
Oracle systems, Fire alarm equipment knowledge, District office experience
Technologies
SEDU, Oracle
Responsibilities
Create and optimize technician schedules using AI platform, Resolve customer and field issues regarding service delivery, Monitor branch activity and compliance, Coordinate labor scheduling with licensing requirements, Maintain customer relationships and conduct follow-ups, Prepare reports for business reviews and meetings
Seniority
Mid-level, hands-on IC