Customer Quality Project Manager
Core
Lead customer-focused quality initiatives and drive resolution of product, manufacturing, and field performance issues throughout the project lifecycle.
Role type
Senior Customer Quality Project Manager
Builds
Customer quality dashboards, KPIs, and corrective action plans for HVAC and engineered products
Domain
Manufacturing / Quality Engineering / HVAC
Required skills
Project management, Root Cause Analysis (RCA), 8D Methodology, CAPA, Lean Six Sigma, Data Analytics, Cross-functional coordination, Customer relationship management, Microsoft Excel
Preferred skills
HVAC industry experience, ISO 9001 training, Manufacturing environment experience
Technologies
Power BI, Excel, 8D, FMEA, Fishbone Diagrams
Responsibilities
Lead customer quality review meetings and issue resolution discussions; Manage customer complaints, warranty claims, and field quality concerns; Develop project timelines, risk assessments, and action plans; Analyze trends in customer complaints, warranty performance, and defect rates; Coordinate issue resolution efforts between customers, factories, suppliers, and service teams; Present findings and recommendations to leadership and customers.
Seniority
Senior, hands-on IC