Technicien(ne) en soutien aux produits // Product Support Technician
Core
Oversee and coordinate technical support for product quality improvements on assembly lines and in the customer network, diagnosing and resolving production issues through design and root-cause analysis.
Role type
Senior Product Support Technician (Manufacturing & Engineering)
Builds
Custom air handling systems
Domain
HVAC / Sustainable Manufacturing
Required skills
Root cause analysis, Problem-solving, Engineering principles, Cross-functional collaboration, Documentation management, Quality control support
Preferred skills
Leadership, Proactive problem-solving, Analytical mindset
Technologies
ECR process, ECN implementation
Responsibilities
Diagnose and resolve technical issues during production, Coordinate troubleshooting and corrective actions for customer-reported issues, Ensure accuracy and updates of engineering documentation, Support quality control processes for new and modified products, Liaise between engineering, production, and service teams, Collaborate with product managers on recurring issues
Seniority
Senior, hands-on IC