Customer Service Advisor
Core
Support customers throughout the entire order lifecycle from receipt to shipment and invoicing in a manufacturing environment.
Role type
Customer Service Advisor
Builds
Customer order fulfilment and relationships
Domain
Manufacturing
Deliverable
client delivery
Required skills
Order processing, ERP/CRM system usage, complaint management, stakeholder liaison, analytical problem-solving, Microsoft Office proficiency
Preferred skills
Manufacturing environment experience, production planning knowledge, supply chain operations experience
Responsibilities
Process customer sales orders accurately, issue order confirmations, liaise with planning teams, manage customer interactions via CRM, administer customer complaints, support regional sales teams, coordinate resolution with internal stakeholders
Seniority
Mid-level, hands-on IC
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