Customer Service Dispatcher Part Time
Core
Coordinate and deploy field engineers to ensure timely and efficient services for customers, managing scheduling and providing updates.
Role type
B2B Dispatcher (Customer Service)
Builds
Field service operations for building systems and security products
Domain
Building management systems, thermal management, security
Deliverable
client delivery
Required skills
scheduling, conflict resolution, communication, time management, organizational skills, system multitasking
Preferred skills
dispatching software experience, field-based operations knowledge, problem-solving, performance management
Technologies
dispatching software, multiple internal systems
Responsibilities
Dispatch engineers based on location and skills, reallocate tasks to resolve issues, communicate with customers to manage expectations, track job progress for adherence to standards, provide constructive feedback to teams
Seniority
Individual Contributor, operational support