Mobility Specialist
Core
Operational support for enterprise mobile services, including device provisioning, carrier support, eSIM management, and user assistance.
Role type
Mobility Specialist
Builds
Reliable mobile connectivity and service delivery for employees across global regions (NAM, LATAM, EMEA, APAC)
Domain
Enterprise IT / Telecommunications
Deliverable
product features
Required skills
mobile device provisioning, eSIM management, carrier coordination, SIM administration, mobile inventory tracking, end-user support, troubleshooting connectivity issues
Preferred skills
enterprise mobile phone program support, telecom inventory management systems, ITIL, corporate mobile device deployments
Technologies
eSIM, physical SIMs, mobile carrier portals
Responsibilities
process mobile service requests (activations, upgrades, disconnects), provision and activate SIMs/eSIMs, troubleshoot mobile connectivity and device issues, coordinate with mobile carriers on tickets and orders, maintain mobility documentation and inventory records
Seniority
Junior to Mid-level, hands-on operational support
