Technology Support Engineer
Core
Lead the design, deployment, and support of mobile device and application management services for a global user base of 65,000, ensuring secure and compliant mobile experiences.
Role type
Senior MDM/MAM Engineer
Builds
Cloud application solutions and mobile infrastructure platforms
Domain
Enterprise Mobility Management (EMM) and Endpoint Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Intune, JamF Pro, Mobile Application Management (MAM), Apple Business Manager, Android Zero-Touch Enrollment, Conditional Access, Remote Wipe, ServiceNow, ITIL-based Change Management
Preferred skills
Microsoft Certified: Endpoint Administrator, JamF Certified Tech / Admin, ITIL Foundation Certification, CompTIA Mobility+, Apple Certified Support Professional (ACSP), Android Enterprise Certified Professional
Technologies
Microsoft Intune, JamF Pro, ServiceNow, Apple Business Manager, Android Enterprise
Responsibilities
Provide MDM and MAM support services including user management and device enrollment; Enforce IT policies such as remote wipe and password lock; Roll out mobile applications using MAM and MDM platforms; Deploy and validate security updates and patches across mobile platforms; Support release cycles by testing use cases for changes and product updates; Monitor device health, performance, and usage trends to ensure compliance with enterprise security policies.
Seniority
Senior, hands-on IC
