Senior Order Management Specialist (hybrid)
Core
Primary point of contact for customers and internal stakeholders to manage the entire order lifecycle, from contract booking through shipment and closeout, ensuring accurate processing and timely fulfillment.
Role type
Senior Order Management Specialist
Builds
Order fulfillment and contract administration for Air Handling Units and industrial products
Domain
Building systems, HVAC, and industrial manufacturing
Deliverable
product features
Required skills
contract administration, order management, customer relationship management, cross-functional coordination, financial forecasting, supply chain coordination, export compliance, billing and invoicing, issue resolution
Preferred skills
manufacturing operations support, HVAC equipment experience, forecasting, contract administration
Technologies
company order management systems, billing systems, export documentation tools
Responsibilities
Serve as primary contact for customer orders and inquiries; book and manage customer contracts and orders; coordinate activities between sales, manufacturing, and logistics; monitor production schedules and shipment activity; support revenue forecasting and billing; ensure compliance with international shipping and export regulations; reconcile contract documentation and financial records.
Seniority
Senior, hands-on IC