Service Coordinator
Core
Coordinate commercial and industrial cooling service technicians, acting as the key link between customers, technicians, and internal teams to ensure service quality and speed.
Role type
Service Operations Coordinator
Builds
Service operations and logistics for commercial and industrial cooling solutions
Domain
Building technology / HVAC / Industrial cooling
Deliverable
client delivery
Required skills
Planning and scheduling, customer communication, data entry, inventory management, logistics coordination, Excel proficiency, prioritization
Preferred skills
Prior experience in service coordination, corporate environment experience
Technologies
iScala, ServiceMax, MS Office (Excel)
Responsibilities
Plan and coordinate service technician activities and schedule interventions, handle customer inquiries and complaints via phone and email, manage material and spare parts orders and inventory, update internal systems and databases, prepare invoicing documents
Seniority
Individual Contributor