IT Support Specialist
Core
Provide hands-on IT support for end-user devices, site infrastructure, and workplace technology in a large manufacturing and distribution environment.
Role type
IT Support Specialist (Desktop/Field Service)
Builds
Operational health of site infrastructure, end-user devices, and workplace technology for 800+ users
Domain
Manufacturing and distribution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC hardware troubleshooting, Microsoft Windows administration, Microsoft 365 management, networking fundamentals (IP, DNS, DHCP, routing), PC lifecycle management, asset inventory management, IT Service Management (ServiceNow)
Preferred skills
None stated
Technologies
ServiceNow, Microsoft Windows, Microsoft 365
Responsibilities
Troubleshoot and resolve complex incidents for end-user hardware and software, manage PC lifecycle activities including deployment and decommissioning, maintain accurate asset inventory records, operate within IT Service Management processes
Seniority
Individual Contributor
