Fire Area Service Support Coordinator
Core
Coordinates customer service requests, schedules and dispatches technicians, and manages service operations to ensure customer satisfaction and profitability.
Role type
Service Operations Coordinator
Builds
Technical service delivery for building systems and energy efficiency solutions
Domain
Building management systems / Energy efficiency / Facility services
Deliverable
client delivery
Required skills
Service operations management, technician scheduling, customer relationship management, conflict resolution, project accounting basics, business review support, billing administration, warranty claims administration
Preferred skills
3-5 years service industry experience, associate degree, project costing principles
Technologies
None explicitly stated
Responsibilities
Receive and process customer service requests, schedule and dispatch technicians, communicate action plans to customers, reconcile daily service requests, prepare business review materials, support billing and warranty claims, maintain customer account information
Seniority
Mid-level, hands-on operational role