Customer Service Agent with Italian
Core
Manage end-to-end customer service, order processing, and supply chain coordination for Johnson Controls' thermal management and building systems products.
Role type
Customer Service Agent (Order Management & Supply Chain)
Builds
Sales orders, purchase requisitions, shipping instructions, and warranty claims for thermal management and building systems products.
Domain
Building systems, thermal management, energy efficiency
Deliverable
product features
Required skills
Order management, invoicing, debt collection, supplier coordination, shipping instruction coordination, warranty claim handling, MS Office proficiency
Preferred skills
Spanish language fluency
Technologies
MS Office
Responsibilities
Handle customer purchase orders and create sales orders; register and maintain customer data; negotiate delivery dates with factories; coordinate shipping instructions with Logistics Specialist; handle warranty claims; perform financial follow-up including debt collection.
Seniority
Entry to Mid-level, hands-on IC
