Functional Lead for Salesforce & ServiceMax
Core
Lead end-to-end design, development, and implementation of field service management solutions using ServiceMax and Salesforce platforms.
Role type
Senior Techno-Functional Lead (ServiceMax/Salesforce)
Builds
Scalable field service management solutions for Johnson Controls' thermal management and building systems customers.
Domain
Field Service Management, Building Systems, Energy Efficiency
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Field Service domain expertise, Salesforce/ServiceMax implementation experience, Solution design, Requirements gathering, Cross-functional collaboration, Technical documentation, Team mentorship
Preferred skills
Salesforce platform architecture (Apex, Visualforce, Lightning), ServiceMax customizations (Service Flow Manager, Process Builder), Mobile app implementation (ServiceMax GO), Agile/Scrum methodologies, Database knowledge (Oracle, SQL Server), Industry experience (manufacturing, utilities, medical devices)
Technologies
ServiceMax, Salesforce, Apex, Visualforce, Lightning Components, Service Flow Manager, Process Builder, Jira, Azure DevOps, Oracle, SQL Server
Responsibilities
Lead end-to-end solution design, development, and implementation; Configure ServiceMax modules and develop Salesforce/ServiceMax customizations; Conduct testing, support UAT, and maintain technical documentation; Deliver training and provide subject matter expertise; Mentor junior team members
Seniority
Senior, hands-on IC with mentorship responsibilities
