ServiceNow Integration Lead Architect
Core
Lead architecture and design of ServiceNow solutions for Customer Service, Field Service, Manufacturing, and Accounts Payable operations, focusing on automation and enterprise integration.
Role type
Senior IC ServiceNow Integration Lead Architect
Builds
Scalable ServiceNow solutions, integrations with CRM/ERP/IoT, and automation playbooks for CSM, FSM, MCO, and APO modules.
Domain
IT Service Management / Enterprise Architecture / Manufacturing & Field Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architecture design, JavaScript, Glide API, AngularJS, REST/SOAP, IntegrationHub, HLD/LLD creation, stakeholder alignment, technical mentorship
Preferred skills
ServiceNow certifications (CIS-ITSM, CIS-CSDM, CIS-CSM, CIS-FSM), Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
Technologies
ServiceNow, JavaScript, AngularJS, XML, REST, SOAP, IntegrationHub, JDBP, Mid Servers, SAP, Salesforce
Responsibilities
Define architecture standards and policies for automation, translate business requirements into scalable solutions, design and oversee integrations with external systems, conduct design workshops and PoCs, mentor developers and administrators, stay current with ServiceNow releases
Seniority
Senior, hands-on IC
