ServiceNow Integration Lead Architect
Core
Lead architecture and design of ServiceNow solutions for Customer Service, Field Service, Manufacturing, and Accounts Payable operations, defining standards and integrating with enterprise systems.
Role type
Senior IC ServiceNow Integration Lead Architect
Builds
Scalable ServiceNow instances, integrations with CRM/ERP/IoT, and automation playbooks for CSM, FSM, MCO, and APO modules.
Domain
IT Service Management / Enterprise Software Integration
Required skills
ServiceNow architecture, JavaScript, Glide API, AngularJS, REST/SOAP, IntegrationHub, HLD/LLD design, stakeholder management, technical leadership
Preferred skills
ServiceNow certifications (CIS-ITSM, CIS-CSDM, CIS-CSM, CIS-FSM), Virtual Agentic AI, Predictive Intelligence, Workspace
Technologies
ServiceNow, JavaScript, AngularJS, REST, SOAP, IntegrationHub, SAP, Salesforce
Responsibilities
Define architecture and standards for ServiceNow solutions; Design and oversee integrations with CRM, ERP, and IoT platforms; Translate business requirements into scalable solutions; Provide technical leadership and mentorship to developers; Conduct design workshops and proof-of-concepts.
Seniority
Senior, hands-on IC
