ServiceNow Platform Owner & Chief Architect
Core
Enterprise ServiceNow platform owner and chief architect responsible for technical strategy, architecture, engineering standards, platform lifecycle, security, performance, and integrations.
Role type
Senior IC Chief Architect / Platform Owner
Builds
Scalable, secure, maintainable ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, SecOps, and future AI/automation capabilities.
Domain
Enterprise IT / Service Management / Cloud Platforms
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architecture, platform governance, technical strategy, integration design, security compliance, release management, team leadership, modernization planning, AI/automation enablement, vendor management.
Preferred skills
AI and automation implementation, digital workflow design, technical debt reduction, global organization scaling.
Technologies
ServiceNow, ITSM, ITOM, CMDB, HRSD, SecOps, AI, Virtual Agent, Automation, Cloud platforms, ERP systems, Identity solutions.
Responsibilities
Define long-term platform vision and multi-year modernization roadmap; establish architectural standards and technical governance models; lead platform architecture decisions across modules and integrations; govern upgrades, releases, and patching strategies; manage platform security and compliance; lead technical enablement of AI and automation; manage the ServiceNow engineering and development organizations.
Seniority
Principal, hands-on IC with executive-level ownership
