ServiceNow Platform Owner & Chief Architect
Core
Enterprise ServiceNow Platform Owner & Chief Architect responsible for technical strategy, architecture, engineering standards, platform lifecycle, security, performance, and integrations.
Role type
Senior IC Platform Architect & Engineering Lead
Builds
Scalable, secure, maintainable ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, SecOps, and future AI/Automation capabilities.
Domain
Enterprise IT / Service Management / Cloud Platforms
Required skills
ServiceNow architecture, technical governance, platform modernization, integration design, security compliance, release management, team leadership, strategic planning, technical debt reduction, vendor management.
Preferred skills
AI/Virtual Agent implementation, digital workflow automation, enterprise-scale platform scaling, global organization management.
Technologies
ServiceNow, AI, Automation, Virtual Agent, Cloud Platforms, ERP, HR Systems, Identity Solutions, Monitoring Tools.
Responsibilities
Define long-term platform vision and architecture standards; lead platform modernization and technical debt reduction; govern upgrades, releases, and patching strategies; manage integration architecture with enterprise systems; lead engineering and development organizations; define platform KPIs for performance and reliability; serve as executive escalation point for critical platform issues.
Seniority
Principal, strategy & mentorship