Lead ServiceNow Developer
Core
Technical authority for internal enterprise ITSM environment, focusing on hands-on custom development and complex integrations to support interoperability across the internal IT ecosystem.
Role type
Lead ServiceNow Developer
Builds
Secure, scalable integrations between ServiceNow and enterprise systems; custom ServiceNow platform components.
Domain
IT Service Management (ITSM)
Required skills
ServiceNow development, Integration Hub, REST/SOAP web services, JavaScript, relational database concepts, technical leadership, system architecture
Preferred skills
Automated Test Framework (ATF), DevOps pipeline integrations, IT documentation production, ITSM module implementation
Technologies
ServiceNow, Integration Hub, REST, SOAP, MID Servers, Flow Designer, Service Portal, OAuth, JSON, XML
Responsibilities
Diagnose and resolve platform performance issues, integration failures, and legacy code problems. Design and build secure, scalable integrations between ServiceNow and enterprise systems. Lead complex scripting and development using JavaScript, Script Includes, Business Rules, Client Scripts, Flow Designer, and Service Portal components. Provide technical direction, review code, and oversee architecture for mid-level and junior developers. Maintain system baselines and configuration management items in accordance with enterprise architecture standards. Recommend and implement process and policy improvements across the ServiceNow platform.