Key Customer Support (UAE National)
Core
Resolve payment challenges, manage contractual securities, and support dispute resolution for Government and Semi-Government entities to improve cash flow and reduce financial exposure.
Role type
Senior IC Key Account Manager (Collections & Dispute Resolution)
Builds
Stronger customer partnerships and healthier cash flow for Government/Semi-Government clients
Domain
Finance / Government Relations / Contract Administration
Deliverable
client delivery
Required skills
Contract management, dispute resolution, receivables collection, financial risk analysis, stakeholder management, reporting & analysis
Preferred skills
Government entity experience, knowledge of bonds/guarantees/letters of credit, multinational organization experience
Responsibilities
Develop trusted relationships with key Government/Semi-Government customers; Act as point of contact for commercial/contractual payment matters; Support timely collection of outstanding receivables; Investigate and resolve commercial/contractual disputes; Coordinate escalations with internal teams; Oversee administration of bonds, guarantees, and letters of credit; Monitor expirations and renewals of securities; Provide reporting on payment status and financial risk; Support workshops and executive reviews on payment resolution.
Seniority
Mid-level, hands-on IC