Customer Service Representative
Core
Monitor and respond to alarms and signals, dispatch authorities, and notify responsible parties for emergency situations.
Role type
Emergency Dispatch Operator
Builds
Emergency response coordination and alarm verification
Domain
Emergency services / Public safety
Deliverable
client delivery
Required skills
alarm monitoring, outgoing calling, documentation, typing (20-25 wpm), computer applications
Preferred skills
problem-solving, bilingual (Spanish/English)
Responsibilities
Monitor and respond to alarms and signals; Make outgoing calls to verify alarms, dispatch authorities, and notify responsible parties; Document alarm handling procedures and complete alarm processing.
Seniority
Entry-level, hourly