Customer Service Representative
Core
Monitor and respond to building system alarms and signals, dispatch authorities, and notify responsible parties.
Role type
Emergency Dispatch Operator
Builds
Emergency response coordination for mission-critical building systems
Domain
Thermal management and building systems
Deliverable
client delivery
Required skills
alarm monitoring, outgoing calling, documentation, typing (20-25 wpm), basic computer applications
Preferred skills
problem-solving, bilingual (Spanish/English)
Responsibilities
Monitor and respond to alarms and signals; Make outgoing calls to verify alarms, dispatch authorities, and notify responsible parties; Document alarm handling procedures and complete alarm processing as per standard operating procedures.
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