HVAC Service Operations Manager
Core
Lead service operations for HVAC and building controls customer accounts, driving profitability, labor/material growth, and team performance.
Role type
Senior Service Operations Manager
Builds
Service business execution, warranty resolution, and customer account profitability
Domain
HVAC, Building Controls, Thermal Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HVAC or building controls industry experience, team leadership, scheduling, customer relationship management, financial accounting, budgeting, safety program compliance
Preferred skills
Diploma in Electronic or Mechanical Systems, 5+ years in service management
Technologies
MS Office, Windows environment
Responsibilities
Set and monitor goals for customer account gross margin and profitability; Drive L&M growth through Technicians and Team Leads; Lead execution of warranty-related customer issues; Procure and manage fleet and tools inventory; Supervise and audit service delivery processes; Manage budgeting, forecasting, and accounts payable/receivable; Maintain staffing levels and conduct performance reviews; Ensure safety performance and program compliance
Seniority
Senior, hands-on IC with management oversight