Customer Experience Coordinator
Core
Coordinate customer requests, manage portals, and monitor KPIs to ensure smooth service delivery for national accounts.
Role type
National Accounts Programme Coordinator
Builds
Customer service operations and account management support
Domain
Building systems and energy efficiency
Deliverable
dashboards & analysis
Required skills
Customer relationship management, portal management, KPI monitoring, reporting, stakeholder coordination, issue resolution, Microsoft Excel
Responsibilities
Building positive relationships with national customers, managing customer portals, coordinating activities across internal teams, monitoring KPIs and producing reports, handling reactive customer requests, working alongside Account Managers
Seniority
Individual Contributor
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