Resident Maintenance Manager - Aerie & Zephyr at Wardman Park
Core
Manages customer support for residents by handling service requests, coordinating maintenance, and ensuring resident satisfaction and retention.
Role type
Resident Maintenance Manager
Builds
Resident experience and operational efficiency in apartment communities
Domain
Residential real estate property management
Deliverable
client delivery
Required skills
customer service, maintenance coordination, resident communication, troubleshooting, record keeping, vendor scheduling
Preferred skills
knowledge of home systems and appliances, data analysis for feedback trends
Technologies
property management systems
Responsibilities
Provide exceptional customer service and address maintenance concerns promptly; serve as primary point of contact for resident service requests; complete follow-up outreach within 24 hours of repair completion; educate residents on home features and equipment; partner with maintenance and community management teams; develop and coordinate resident communications for projects and emergencies; monitor and respond to resident inquiries; review feedback to improve operations; prepare access keys and assist with resident orientation; maintain accurate records of communications and service requests.
Seniority
Individual Contributor, operational level