Schedule inbound Coordinator I
Core
Manage email service request backlogs, dispatch guards and emergency tickets, and coordinate third-party vendors and field technician calls to drive field service delivery within the Security Domain.
Role type
Entry-level service dispatch coordinator
Builds
Field service operations and security response workflows
Domain
Building systems and security services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer service, Microsoft Excel, scheduling, ticket management, communication, problem solving, time management, decision making, self-management, adaptability
Responsibilities
Manage email service request backlog, perform guard dispatch, handle emergency ticket dispatching, coordinate third-party vendor meetings, manage field technician calls and workorder requests, respond to internal and external customer inquiries
Seniority
Entry-level, individual contributor