Customer Care Service Support Coord
Core
Scheduling and dispatching field labor force to meet customer service requests for thermal management and building systems.
Role type
Service dispatch coordinator
Builds
Field service operations for data centers, healthcare, pharmaceuticals, and manufacturing
Domain
Building systems / Thermal management
Deliverable
client delivery
Required skills
Scheduling software proficiency, Microsoft Office Suite, prioritization under pressure, parts logistics coordination, emergency response handling
Preferred skills
Associate degree, 2+ years in dispatching or customer service
Technologies
Scheduling software, Microsoft Office Suite
Responsibilities
Schedule and dispatch field technicians based on urgency and resource availability; Monitor and track parts availability; Respond to emergency service requests; Document scheduling changes and service requests accurately
Seniority
Individual Contributor, operational support