Service Planner
Core
Scheduling and dispatching a team of 80 service technicians to ensure efficient and effective customer service visits.
Role type
Service Planner
Builds
Scheduled service visits for customers
Domain
Fire and security services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Planning and organizing, problem-solving, initiative, proactive communication, stress resistance
Preferred skills
Experience with planning software or ERP
Technologies
Planning software, ERP
Responsibilities
Process service orders including assigning technicians, timing, materials, and instructions; Schedule customer visits and notify relevant contacts; Identify and resolve planning bottlenecks before they become problems; Proactively keep customers and internal colleagues informed; Monitor adherence to appointments and customer instructions
Seniority
Individual Contributor