TechEdge Service Coordinator
Core
Dispatching and scheduling service requests for Patterson Dental, managing resources for service technicians, and handling the full lifecycle of service orders.
Role type
Service Coordinator (Dispatch/Operations)
Builds
Service dispatch operations for dental equipment and supplies
Domain
Dental industry / Field Service Operations
Deliverable
client delivery
Required skills
Dispatching, resource planning, CRM management, order lifecycle management, reconciliation, Microsoft 365, SAP CRM
Preferred skills
Dental industry experience, project coordination, bookkeeping/accounting
Responsibilities
Triaging customer calls and inquiries, assigning and scheduling service requests, managing resources for scheduled service, monitoring service orders, creating/editing/completing/invoicing service orders, reconciling CRM reports monthly
Seniority
Individual Contributor, operational support