Service Coordinator
Core
Coordinate on-site service work, act as the single point of contact for customers during job execution, and ensure compliance with guidelines.
Role type
Service Coordinator (Industrial)
Builds
Field service activities and customer service delivery for industrial clients
Domain
Industrial automation and electrification
Deliverable
client delivery
Required skills
Scheduling, gap analysis in service delivery, contract execution monitoring, documentation tracking, resource allocation, training organization
Preferred skills
Knowledge of AI applications for productivity
Technologies
SAP, Salesforce, scheduling software
Responsibilities
Assess gaps in service delivery and contract execution; Schedule field service activities; Track completion of service jobs and documentation; Collaborate with coordinators to allocate Field Service Engineer resources; Maintain competency and certification database; Organize customer training activities
Seniority
Junior to Mid-level, hands-on operational support