Field Service Coordinator Lead
Core
Coordinate field service and startup activities, manage warranty programs, process service billing, and provide operational/financial reporting for the Frick Technical Service organization.
Role type
Field Service Coordinator Lead
Builds
Efficient service execution and effective warranty management for customers and field technicians
Domain
Industrial equipment / HVAC / Field Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP/ERP system proficiency, Microsoft Office (Excel), service coordination, warranty administration, customer service, financial reporting, data analysis
Preferred skills
HVAC/refrigeration/industrial equipment experience, service billing processes, vendor recovery management, trend identification
Technologies
SAP, Microsoft Office
Responsibilities
Coordinate customer requests for startup, warranty, vibration analysis, and field service; Schedule field service technicians; Create and manage service orders; Process customer billing; Administer warranty claims; Manage supplier warranty recoveries; Generate and analyze SAP reports; Present financial/operational warranty data in meetings
Seniority
Mid-level, hands-on coordinator