Customer Quality Analyst
Core
Front-line liaison managing customer-reported quality issues, ensuring they are understood, contained, resolved, and communicated clearly to drive consistent service quality.
Role type
Customer Quality Analyst / Coordinator
Builds
Customer service execution quality and continuous improvement initiatives
Domain
Thermal management, building systems, energy efficiency, decarbonization
Deliverable
client delivery
Required skills
root cause analysis, data analysis, report creation, cross-functional collaboration, prioritization, documentation, problem-solving
Preferred skills
quality systems knowledge, continuous improvement methodologies
Technologies
Microsoft Office (Excel, Word, Outlook, PowerPoint)
Responsibilities
Serve as primary point of contact for customer quality concerns; monitor and track customer issues and service quality trends; partner with plant quality, engineering, and operations teams to resolve concerns; conduct follow-ups to confirm resolution satisfaction; facilitate daily debriefs with field teams; document customer-related activities and updates; support continuous improvement initiatives by identifying process gaps.
Seniority
Mid-level, hands-on IC
