Customer Quality Engineer
Core
Primary quality liaison between the company and customers in the mobile hydraulics sector, responsible for complaint resolution, root cause analysis, and continuous improvement.
Role type
Customer-facing quality engineer (manufacturing)
Builds
Quality resolutions and corrective actions for customer issues
Domain
Mobile hydraulics / Manufacturing
Deliverable
client delivery
Required skills
8D problem-solving, root cause analysis, FMEA, SPC, APQP, PPAP, reading technical drawings, quality management systems (QMS)
Preferred skills
Six Sigma, Shainin, project management
Responsibilities
Investigate customer complaints and non-conformance; lead root cause analysis and develop corrective/preventive actions; monitor customer satisfaction metrics; participate in customer audits and product validation reviews; coordinate 8D methodologies; prepare and deliver quality reports to customers and stakeholders; collaborate with internal teams (sales, manufacturing, engineering) to address feedback.
Seniority
Mid-level, hands-on IC