Customer Quality Engineer / Quality Management Specialist
Core
Act as the voice of the customer inside the plant, managing complaints, audits, data, and reports while coordinating between plants for incoming and outgoing products.
Role type
Quality Management Specialist / Customer Quality Engineer
Builds
Product quality excellence and customer satisfaction through complaint resolution and process improvements
Domain
Automotive manufacturing and quality management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality Management Systems (QMS) expertise, problem-solving, coordination, data analysis, corrective action implementation, budget management, safety coordination
Preferred skills
Industrial Engineering background, proactive mindset, ability to represent customer needs
Technologies
PPAP, ECR/PCR, OPL, CIP
Responsibilities
Manage customer complaints and drive corrective actions, coordinate plant logistics for incoming/outgoing products, maintain and improve quality systems and inspection standards, manage quality-related annual budgets, handle non-conformities and lead continuous improvement initiatives, act as a safety coordinator leading safety initiatives
Seniority
Mid-level, hands-on IC
