Customer Service Representative
Core
Emergency Dispatch Operator monitoring alarm systems, verifying alarms via phone, and dispatching authorities.
Role type
Entry-level Emergency Dispatch Operator
Builds
Emergency response dispatch services
Domain
Security services / Public safety
Deliverable
physical/clinical work
Required skills
Alarm monitoring, Outbound calling, Documentation, Basic computer applications, Typing (20-25 wpm)
Preferred skills
Customer service experience, Call center experience, Problem-solving, Organizational skills
Responsibilities
Monitor systems for alarm signals, Place outgoing calls to verify alarms, Dispatch proper authorities, Document incidents and actions taken