IT Analyst
Core
Operational IT Analyst supporting hybrid cloud infrastructure, business applications, and end-user computing in a manufacturing environment.
Role type
Senior IC IT Operations Analyst
Builds
Hybrid Cloud IT infrastructure, business application systems, and operational support processes
Domain
Manufacturing / IT Operations
Deliverable
infrastructure
Required skills
Hybrid Cloud infrastructure management, incident tracking and monitoring, patch management, disaster recovery planning, system automation, root cause analysis, change management, SLA definition, vendor coordination, executive support, ServiceNow, Microsoft Excel, Windows troubleshooting, mobile device support (Android/iOS), video conferencing systems
Preferred skills
Manufacturing environment experience, leadership of support personnel
Technologies
Hybrid Cloud, ServiceNow, Windows, Android, iOS, video conferencing systems
Responsibilities
Monitor and acknowledge IT infrastructure incidents; prepare standard operating procedures for application maintenance; ensure backup and retention policies; propose system enhancements; manage IT assets and technical documentation; act as primary IT owner for assigned building; coordinate vendors and internal teams; troubleshoot and resolve system problems for users and executives.
Seniority
Senior, hands-on IC
