Customer Service Representative
Core
Manage key customer accounts and resolve issues to support product delivery and business relationships.
Role type
Customer Service Representative (Operations)
Builds
End-to-end order management, shipment coordination, and delivery commitments for manufacturing clients.
Domain
Manufacturing / Logistics / Supply Chain
Required skills
Customer service, Shipping and logistics knowledge, Electronic invoicing knowledge, English (intermediate to advanced), Excel (intermediate to advanced), Negotiation, Order management
Preferred skills
ERP BAAN, FTS, BPM
Responsibilities
Analyze and resolve customer issues, Manage orders through the E2E process, Coordinate shipments to meet delivery commitments, Negotiate agreements with customers, Provide training or explanations to customers when needed, Use system applications to provide high-quality services
