Customer Account Manager
Core
Primary point of contact for customers managing the order and supply chain lifecycle from quotation to delivery coordination.
Role type
Customer Account Manager (Inside Sales & Supply Chain Coordination)
Builds
Reliable supply and customer satisfaction for assigned accounts
Domain
Manufacturing / Supply Chain
Required skills
Customer relationship management, Quotation and order processing, CRM system proficiency, Order expediting, JIT supply chain coordination, Forecasting and inventory planning, Commercial support, Cross-functional collaboration
Preferred skills
Bachelor's degree, Microsoft Office, Oracle ERP
Technologies
Oracle ERP, Microsoft Office
Responsibilities
Create and maintain accurate customer master data and credit terms, Facilitate quotation process and enter/maintain orders, Monitor order status and provide timely updates in CRM, Coordinate with Supply Planning to address material availability and lead times, Take ownership of Just-in-Time (JIT) supply chain programs, Follow up on quotations and identify new commercial opportunities, Collaborate on new program launches and major projects, Support forecasting activities and adjust reorder point parameters, Act as primary coordinator for resolving customer disputes and complaints, Monitor critical system parameters to ensure accurate delivery metrics
Seniority
Mid-level, hands-on IC