Director, Services Business Operations - US
Core
Lead operational infrastructure for the U.S. Services organization, enabling scalable growth, operational excellence, and profitable service delivery.
Role type
Director, Services Business Operations
Builds
Scalable service delivery infrastructure, workforce capacity plans, and digital Field Service Management (FSM) platforms
Domain
Critical power infrastructure / Field Services / Operations Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SIOP leadership, workforce capacity planning, operational analytics, digital transformation, subcontractor program management, budgeting, strategic growth planning
Preferred skills
Experience with multi-site geographically dispersed service organizations, large-scale operational transformation
Technologies
Field Service Management (FSM) platforms, operational reporting tools, dashboards
Responsibilities
Lead business operations strategy and execution; Manage and develop operational support teams; Own the SIOP process; Develop workforce capacity plans; Monitor operational performance metrics; Lead operational reporting and executive reviews; Drive continuous improvement initiatives; Establish and manage subcontractor programs; Partner with regional leaders on resource deployment; Lead annual operating plans and budgeting; Serve as business owner for operations tools; Lead digital FSM platform transformation; Standardize processes and governance; Build a culture of accountability and operational discipline
Seniority
Director, strategic leadership & hands-on execution