Job
Core
Resolve customer complaints, troubleshoot issues, and report bugs to ensure a clean and safe platform for a web-based entertainment project.
Role type
Customer Support Specialist
Builds
Web-based entertainment platform
Domain
Entertainment / Customer Support
Deliverable
client delivery
Required skills
English (C1), ticketing systems (e.g., ZenDesk, Intercom), problem-solving, adaptability
Preferred skills
Experience with chats, emails, and tickets
Responsibilities
Handle and resolve customer complaints, investigate complaints and troubleshoot issues, identify trending problems, report bugs to the technical team
Seniority
Junior to Mid-level, hands-on IC
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