Customer Service Team Lead | Export
Core
Lead a Customer Service Export team to ensure smooth international product flow, managing order processing, documentation, and logistics coordination for global customers.
Role type
Senior IC Customer Service Team Lead (Export)
Builds
Export operations and delivery reliability for global animal nutrition customers
Domain
Animal nutrition / Global supply chain / International trade
Deliverable
product features
Required skills
Team leadership, Order processing, Export documentation management, Logistics coordination, Performance monitoring (OTIF), Process improvement (Lean), Cross-functional collaboration, Problem-solving, Analytical skills, English (native/near-native)
Preferred skills
Dutch language proficiency
Technologies
Lean, Digital tools
Responsibilities
Lead and support the Customer Service Export team, Ensure accurate and timely processing of orders and export documentation, Act as the key link between customer service, production, planning and logistics, Monitor performance metrics and drive continuous improvement, Lead or contribute to optimization projects, Manage operations for a number of countries
Seniority
Senior, hands-on IC