Product Manager, Voice
Core
Define voice interaction models and shape human-quality voice interactions for AI customer experience platforms.
Role type
Senior Product Manager (Voice & AI)
Builds
Real-time voice systems, voice agents, and AI-powered customer experience platforms.
Domain
AI, Voice Technology, Customer Experience
Deliverable
product features
Required skills
Product management, real-time systems, voice products, latency optimization, streaming systems, AI systems, LLMs, speech-to-text, text-to-speech, zero-to-one product development, ambiguous environments, system design, telephony systems, reliability trade-offs, ASR, TTS, model orchestration, evaluation metrics, feedback loops, customer usage translation.
Preferred skills
N/A
Technologies
Salesforce, VR
Responsibilities
Define voice interaction models including turn-taking, interruptions, latency, tone, and error recovery. Work with engineering on streaming architectures, latency targets, and failure handling. Own the voice stack experience by partnering across ASR, TTS, LLMs, and telephony integrations. Define evaluation metrics such as latency, interruption handling, resolution rate, and conversation quality. Translate real-world customer usage into product direction by working closely with customers deploying voice agents.