Software Engineering Manager
Core
Design, build, customize, and optimize AI-powered agents and intelligent workflows on the ServiceNow platform to deliver scalable, governed enterprise solutions.
Role type
Senior IC ServiceNow Agentic AI Engineer
Builds
AI agents, agentic workflows, Now Assist capabilities, and enterprise AI integrations
Domain
Enterprise IT Service Management (ITSM) + Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow platform architecture, Flow Designer, IntegrationHub, JavaScript, Prompt engineering, AI orchestration, LLM integration, RAG concepts
Preferred skills
OpenAI/Azure OpenAI integrations, AI Search, Virtual Agent, Event-driven architecture
Technologies
ServiceNow, Flow Designer, IntegrationHub, OpenAI, Azure OpenAI
Responsibilities
Design and configure AI Agents within ServiceNow; Implement Now Assist for ITSM/HRSD/CSM; Develop and optimize prompts for enterprise workflows; Integrate ServiceNow AI with external LLM platforms; Ensure AI implementations align with governance and security policies; Mentor junior developers on AI development best practices
Seniority
Senior, hands-on IC
