IT Support Specialist
Core
First-line IT support specialist managing user accounts, device provisioning, and troubleshooting for a global logistics company.
Role type
IT Support Specialist
Builds
Microsoft 365 environment, device fleet, and user access controls
Domain
Logistics / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 administration, Entra ID, Intune, Exchange Online, Windows troubleshooting, iOS troubleshooting, networking fundamentals, PowerShell scripting, identity management, endpoint security, ticket management
Preferred skills
Microsoft certifications (MD-102, MS-102, SC-300, AZ-104), logistics industry experience, international office support experience
Technologies
Microsoft 365, Entra ID, Intune, Exchange Online, Teams, Windows 10/11, iOS, Autopilot, PowerShell, VPN, DNS, DHCP, TCP/IP
Responsibilities
Intake, triage, and resolution of support tickets for endpoints, apps, and network devices; Manage user account lifecycle including onboarding, offboarding, and license assignment; Provision, image, and deploy laptops and mobile devices using Intune and Autopilot; Administer Entra ID, Intune, Exchange Online, and Teams; Troubleshoot mail flow and perform message trace investigations; Support MFA and passwordless authentication; Act as first responder for phishing reports and suspicious activity; Create and maintain runbooks, knowledge base articles, and end-user guides
Seniority
Mid-level, hands-on IC