Lead Support Analyst
Core
Lead a global team of Application Support Analysts supporting and maintaining high-impact scheduling and corporate applications for global media operations.
Role type
Senior IC lead for application support and IT service management
Builds
Reliable scheduling and broadcast operations systems for enterprise media partners
Domain
Media industry / IT Service Management (ITSM)
Required skills
Application support leadership, Incident and problem management, Change control, SQL/Oracle PL/SQL, ServiceNow/Jira, ITIL practices, Process documentation, Root cause analysis, Executive reporting
Preferred skills
Integrated Broadcast Management System (IBMS) experience, Enterprise reporting tools (BusinessObjects/Crystal Reports), Media industry background
Technologies
JIRA, Oracle, SQL, ServiceNow, Windows, PL/SQL, BusinessObjects, Crystal Reports
Responsibilities
Lead and mentor a global team of Application Support Analysts, Prioritize and coordinate work on critical system issues across regions, Oversee incident, problem, and change management including off-hours deployments, Troubleshoot application issues and implement corrective actions, Create dashboards and executive reports on system and team performance, Coordinate with vendors, managed service providers, and business units, Provide rotational on-call support including nights and weekends
Seniority
Senior, hands-on IC with people leadership
