Field IT Support
Core
Provide on-site IT support and hardware/software maintenance for end users across multiple regional field offices.
Role type
Field IT Support Specialist
Builds
IT support services for regional field offices
Domain
IT Infrastructure / Field Operations
Required skills
Desktop and laptop imaging, Hardware and software application maintenance, Asset management, Active Directory, Citrix, Remote Assistance/Remote Desktop, Microsoft Office 365, Microsoft Teams, Windows 10, iPhone support, Multifunction printer support, ITIL-focused ticket management
Preferred skills
ServiceNow, PXE computer imaging
Responsibilities
Coordinate resolution activities with all involved parties while serving as the single point of contact for end users, Comply with IT standard processes and procedures, IT Client Services organization requirements, and IT security policies, Perform other duties as assigned by the manager
Seniority
Mid-level, hands-on IC