Technical Service Representative - Packaging Equipment
Core
Proactively generate leads, cultivate customer relationships, and promote packaging equipment products and services to boost profitability.
Role type
Technical Service Representative (Sales & Business Development)
Builds
Packaging machinery solutions (e.g., horizontal/vertical form-fill-seal machines, transverse jaws) for distributors and end users
Domain
Industrial packaging machinery and automation
Deliverable
product features
Required skills
packaging machinery components knowledge, mechanical systems understanding, technical drawing interpretation, CAD proficiency, sealing issue troubleshooting, customer relationship management, proposal preparation, logistics coordination
Preferred skills
AutoCAD, SolidWorks
Responsibilities
Identify and pursue new business opportunities through research and networking, conduct customer visits to explore growth potential, assess customer needs and propose customized product solutions, serve as main point of contact for distributors and end users, resolve customer inquiries and complaints, guide customers in design and setup of packaging machine components, troubleshoot sealing issues, coordinate with logistics for shipping and delivery
Seniority
Mid-level, hands-on IC
