Director, Strategic Accounts
Core
Strategic oversight and relationship management for Managed Services Program (MSP) clients in healthcare staffing, driving program performance and revenue growth.
Role type
Senior IC strategic account director
Builds
Managed Services Programs (MSP) for healthcare clients
Domain
Healthcare staffing and workforce solutions
Required skills
Strategic account management, Executive relationship management, Contract negotiation and administration, Business reviews and presentation development, Advanced data analysis and reporting, Revenue management, Client advisory and workforce strategy, People leadership and coaching, Cross-functional collaboration, Supplier partner management
Preferred skills
Managed Services Program (MSP) experience in healthcare staffing, Workforce planning or contingent labor management experience, Workday/HRIS platform experience, Salesforce experience
Technologies
Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP), Workday, HRIS platforms, Salesforce
Responsibilities
Develop and maintain strategic relationships with MSP clients and key decision-makers, Serve as the primary escalation point for account performance and client satisfaction, Partner with client executives to develop account growth plans and achieve revenue objectives, Review and manage contractual obligations and Statements of Work, Lead strategic business reviews using program metrics and workforce data, Analyze demand trends and utilization patterns to identify opportunities and risks, Provide consultative recommendations on supplier strategies and workforce planning, Manage and strengthen supplier partner relationships, Provide leadership and coaching for one direct report, Achieve annual revenue and client retention objectives
Seniority
Senior, hands-on IC with people leadership