Application Support Specialist II
Core
Provide Level 2 operational support, troubleshoot application issues, and manage integrations for business systems including Salesforce.
Role type
L2 Application Support Specialist
Builds
Stability and reliability of assigned enterprise applications and integrations
Domain
IT Operations / Enterprise Software Support
Deliverable
client delivery
Required skills
troubleshooting, incident management, API/data flow analysis, system dependency mapping, documentation, stakeholder communication
Preferred skills
healthcare industry application support, Power BI, automation platforms, AI tools, system migration experience
Technologies
Salesforce, AMIE, Smartsheet, ServiceNow, Power BI
Responsibilities
Review and resolve Level 2 support tickets; perform initial analysis and reproduce issues; escalate complex issues to senior teams or vendors; monitor resolved issues for stability; assist with routine configuration validation and access troubleshooting; support application projects and migrations via testing and data validation; create and maintain knowledge articles and troubleshooting guides; assist with basic reporting and data validation.
Seniority
Mid-level, hands-on IC
