Collections Specialist
Core
Manage a portfolio of commercial (B2B) accounts for The Home Depot's Pro Trade Credit program, focusing on recovering outstanding revenue from past-due customers while maintaining positive relationships.
Role type
Senior IC collections specialist (B2B)
Builds
Recovered revenue and resolved billing disputes for professional trade partners
Domain
Retail / Construction / Trade finance
Required skills
B2B collections, account reconciliation, dispute resolution, lien initiation, risk management, payment plan negotiation, ERP/Credit software proficiency, Microsoft Excel (VLOOKUP, Pivot Tables), Power BI
Preferred skills
Construction or Trade industry experience, knowledge of lien rights/bond claim laws, Spanish language proficiency
Technologies
Bectran, Microsoft Office Suite, Power BI
Responsibilities
Conduct high-volume outbound calls and emails to commercial customers with past-due balances; Research and resolve billing discrepancies, missing purchase orders, or proof-of-delivery disputes; Maintain detailed, legally defensible notes on all collection activities; Identify accounts for legal escalation or lien filing; Monitor aging reports to identify high-risk accounts and place accounts on Credit Hold
Seniority
Mid-level, hands-on IC