DISTRICT INSTALLATION MANAGER
Core
Leads a team of associates to manage the post-sale installation customer experience, ensuring sold jobs are executed effectively from pre-installation to completion.
Role type
Senior IC operations manager (home improvement installation)
Builds
Residential home improvement installation services and customer care
Domain
Retail / Home Improvement / Construction
Deliverable
product features
Required skills
Team leadership, process management, customer experience management, data analysis, scheduling, conflict resolution, audit execution, financial oversight
Preferred skills
Construction/home improvement industry experience, residential install project management
Technologies
Reporting systems, job flow management systems
Responsibilities
Lead field install team in hiring, goal setting, and performance management; Conduct job site inspections and audits to maintain installation standards; Manage job flow processes including scheduling, task completions, and service order processing; Address customer escalations and manage concessions; Utilize data to meet cycle time, satisfaction, and margin targets.