Senior Systems Engineer - Voice Systems (Avaya) - (Remote)
Core
Design, build, and maintain production infrastructure for a 24x7 retail contact center environment, ensuring operational stability and security for over 5,000 users.
Role type
Senior Systems Engineer (Contact Center Infrastructure)
Builds
Production contact center platforms, monitoring tools, and high-availability infrastructure
Domain
Retail / Contact Center Operations / Cloud Infrastructure
Required skills
Avaya Enterprise Cloud, Avaya CMS Supervisor, Infrastructure as Code, Cloud platforms (GCP, Azure), System monitoring and tuning, Scripting, Version control, Root cause analysis
Preferred skills
SRE practices, Cross-functional collaboration, Troubleshooting large-scale enterprise solutions, Database administration
Technologies
Avaya, GCP, Azure, Infrastructure as Code
Responsibilities
Design and implement contact center platform solutions; Monitor and tune performance of systems, networks, and databases; Perform root cause analysis and post-mortem for service interruptions; Manage vendor problem tickets and maintain documentation; Support 24x7 retail operations
Seniority
Senior, hands-on IC
